We hope that you love your purchase, but if your item is not as desired please read through our returns policy. If you should have any questions, please don't hesitate to contact us using any of the methods below.

  • Goods may be returned for refund or exchange within 14 days of receipt.

  • Returned items must not be opened, worn, soiled or damaged in any way, and must be in "as sold" condition. If the item is faulty, please contact us as soon as possible by telephone or email.

  • Goods must be packaged securely to ensure they are not damaged in transit.

  • Please complete the returns form provided with your item(s) and include this in your returns package

  • The responsibility and liability of all items remains with you until we are in receipt of the goods. We recommend you return by registered post.

  • Goods are returned to us at your cost.

  • If requesting a refund for the returned items, this will be processed via your original payment method once item/s are received. 

  • Ship returned goods to the address below:


Media Ace
Unit 2C, Lupton Court,
Lupton Road, Thame,

Oxfordshire, OX93SE, UK

Please do not hesitate to contact our helpful Media Ace team:

Telephone: 01844 212112 | Email:



It is import that you follow these steps BEFORE returning a product. Failure to follow this process will result in your return being rejected.

Call or email Media Ace for a refund or replacement:

  • Call us at 01844 212112

  • Email us at

  • Provide us with the original order number.

  • Tell us WHAT you are sending back

  • Tell us WHY you are sending it back

If Media Ace determines that the product is defective, Media Ace will either replace the product or repair the product. All determinations made by Media Ace will be within our sole discretion and will be final.

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© Media Ace 2019.

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Unit 2C Lupton Court, Lupton Road, Thame, Oxfordshire, OX9 3SE

+44 (0)1844 212112   |